This service support website was developed for North Captiva Island Club customers (Owners & Guests) to facilitate communications and expedite service requests utilizing today's most up to date technology.  The functions of this website are further explained below..   

1. Service Request  (Initiated by Customer)

The service request function flows from the customer (Owner or Guest) to NCIC’s management team. When a service request is initiated, our management team will receive your request almost immediately and whatever action is needed will be taken. To assure quick response, especially for emergency calls, key personnel receive the email via personal communicator device and their computer.  If the customer is registered on our website, they will be alerted via email when any action is performed.  If Internet is not available resulting in no access to this service site, a backup skype Internet voicemail system (239-244-2408 or north.captiva) is available providing the same alerts to our management team.

2. Collaborator (Initiated by NCIC Inspector)

The Collaborator function is a communication tool that flows from our Management Team to the Owner and back to the management team.  The primary function of the Collaborator is to offer two way communication between the customer and NCIC initiated through 5 inspection processes captured through customized inspection forms developed for blackberry phones.  The inspection reports are sent to owners upon completion of the inspection..  The five inspections available are:

1. Departure Inspection (Available to rental & home inspection participants) completed the same day of the departure of a renter, guest or owner.

2. Periodic Walk-thru Inspection  (Available to rental & home inspection participants) completed automatically after 30 days of last departure inspection for managed properties or scheduled depending on the home inspection program the owner signed up for.  Weekly, bi-weekly and monthly inspection programs are available.

3. Incident Inspection (Provided on all issues collaboration with the management team and the home owner is suggested) usually done when an issue is observed or reported and the absentee owner should know about.

4. Project Progress Inspection (Provided on all ongoing projects over a certain price range,  may involve multiple parties or where progress payments and inspections are setup) Usually done when significant progress or services are performed.

5. Service Follow up Inspection (Done routinely to provide owners photos and notes of monthly routine services signed up for) This is usually setup based on the arrangement management and the owner have worked out.

Collaboration is our way of keeping home owners in the loop on different actions needed or performed.  

3. Checkout Service   (Initiated by Owner, Guest of Owner or Renter)

The checkout process at North Captiva Island Club is coordinated with the reservation office to schedule luggage pickup, checkout times and any special checkout needs.  This information  is also coordinated with the housekeeping department and used to develop the departure inspection schedule.  The checkout form is submitted directly to the reservation office,  guest service and housekeeping manager  and upon confirmation, luggage is scheduled for pickup and the checkout plans are confirmed.  In addition, water taxi arrangements with NCIC boat service can be made avoiding double entry.  Updates from the customer or office are all entered through this collaboration tool, so all parties are kept alerted of updates.

4. Book Water Taxi   (Initiated by Owner, Guest of Owner or Renter)

Owners, guests of owners and renters can book their water taxi arrangements here and VIP members can register here for their credit. This function is used for all other water taxi arrangements outside of the checkout process.  

5. Edit your Profile (Initiated by Owner)

Your profile is much more than your username and password.  From this feature, owners can update their mailing address, email and they can add, withdraw or change services subscribed to and see what information NCIC uses to make important property decisions such as amounts authorized for work, warranty info on file and serial numbers.

6. Review Current services available, pricing, support issues and manuals, our company directory and download relevant forms when you are a registered user.

If you are interested in finding about any of the services we offer, you can go to the support link to view current programs offered, see working agreements, manuals used, guest processes followed, get important staff contact info or checkout and get links to other important services offered such as grocery stocking and excursions.  Also download an important form needed like the left behind form or the shipping form and others.

7. Event Calendar, Bulletin Boards and Chat rooms (All registered users are welcome)

Speak directly with other owners and past and future renters, create a bulletin board on your property or an important topic to get other peoples input, check out Club events coming up, specials being offered, up and coming functions, get notified of up and coming online chat meetings with other owners.  Through our bulletin board, be part of the development of our Q&A data base.  

1. Portal to V12    To log on for accounting & reservation functions click on Ownerlink.  You can

review past, current and open work orders, review past statements, block out your home for your use or authorize use for guests.  Review rental income and availability calendars.

8. Take Surveys   Owners & Customers can take surveys to provide NCIC valuable feedback.  

Two surveys to be developed are a Owners bi-annual and renters after checkout.  The results will be charted to help us identify areas we can improve.

The Support website was developed in an effort to provide owners and guests an alternative communication tool keeping management in the loop of ongoing service issues and a way for us to lighten the load of phone calls coming in during peak times. In the past, there have been complaints about reaching a representative and about the follow up. Since the development of this site complaints have reduce dramatically. Utilizing this service website is a win win scinerio since it improves accountability, tracking, expedition time and resolve. Sign up today for a  25 minutes Webinar session to learn how to utilize this site to its potential.